Housing Choices WA is part of the Housing Choices Australia Group of Companies

Update to our service delivery and business operations

22 Jun 2020

Access Housing is pleased to announce it has moved to the next phase of its return to normal business operations, effective as of Monday 22 June 2020, as Western Australia continues its recovery from the COVID-19 pandemic.

These updates to our service delivery and business operations have carefully considered and balanced a range of safety, sustainability and service provision needs that still exist while COVID-19 continues to impact the communities within which we operate. Paramount to our decision making was, and is, the ongoing health and wellbeing of our staff, tenants and the broader community.

The most significant updates to our service delivery and business operations as of Monday 22 June 2020 are:

– Property inspections will recommence, with 14 day notices and cover letters detailing social distancing and personal hygiene requirements being posted to tenants due an inspection;
– Some allocations to lodges will recommence;
– Tenant Support Planning will recommence;
– Pre-allocation interviews for Independent Living Program applicants will recommence;
– Our property maintenance services will now also include the actioning of non-emergency or urgent repairs inside the home; and
– Tenant engagement activity planning will recommence.

Access Housing is also pleased to be reopening our offices by appointment only. If you plan to attend one of our offices, please phone ahead to arrange a meeting time with a member of our staff.

At this time, the majority of our staff will continue to work remotely / from their homes.

As Access Housing has done throughout the COVID-19 pandemic, we will continue to closely monitor and heed the advice from Federal and State Government Health Departments to ensure we are supporting the safety and wellbeing of the broader community whilst we continue to deliver the best services possible to our tenants and stakeholders during the evolving COVID-19 situation.

Neil Starkie
Interim Chief Executive Officer
Access Housing Australia Ltd