There is a range of ways tenants can stay connected and engaged with Access Housing while our offices are temporarily closed, our face-to-face tenant engagement activities are put on hold and our staff work from home to help flatten the COVID-19 curve.
All of our staff continue to be contactable via email. Please make sure we have your most up-to-date email address (if you have an email address). If you have a generic enquiry, please email firstname.lastname@example.org.
CALLING YOUR TENANCY OFFICER OR ANOTHER STAFF MEMBER
Even though our offices are closed until further notice, you will still be able to get in touch with us via telephone. When you ring our offices, you will hear a forwarding voice message. It is important you leave your name and phone number and tell us the name of the person you want to contact. Our staff will get back to you as soon as possible.
If you know the name of your Tenancy Officer and would like to talk to them directly, please see the table below for their direct phone number:
Please make sure you have supplied your Tenancy Officer with your most up-to-date phone number and email address if you have one.
As our communication with you will be verbally, by text or by email, we need to make sure it’s really you. If you have set up a Security Question, we’ll use that or we’ll ask you to create one. We will also use a Verification Code that we will send to your mobile via SMS and may ask additional questions that only you would know the answer to, so we can confirm that it’s really you we’re speaking with.
TENANT ENGAGEMENT ACTIVITIES
All face-to-face tenant engagement activities, including focus groups and Advisory Committee of Tenant (ACT) meetings, are on hold until further notice.
We recognise this is a difficult time for many and that staying connected is more important than ever. In line with this, Access Housing is going to continue to provide some of our programs and deliver them in a different way. Our Tenant Engagement and Capacity Building Team is also developing some other ways you can stay involved and connected with us in the days and weeks ahead.
For more information about our tenant engagement activities during our office closure period, please click here to read details in the most recent edition of our Tenant Newsletter or contact:
Tenant Engagement and
Capacity Building Officer
P: 9430 0945
M: 0437 887 675
Tenant Consultation and
P: 9430 0923
M: 0429 858 127
SUBSCRIBE TO OUR E-NEWSLETTER
If you would like Access Housing to send you information about our business operations during the COVID-19 situation straight to your inbox, you can sign up to receive our e-newsletters by clicking here and entering your details.
Just like you, Access Housing is dealing with a particularly tumultuous set of circumstances at the moment. We kindly ask that a level of patience, understanding and kindness is afforded to our staff as we navigate the days and weeks ahead whilst also continuing to serve you as best we can.
The COVID-19 situation is changing rapidly, so it’s important to stay informed. For up-to-date information about COVID-19, please visit the following trusted and credible websites:
www.health.gov.au for the latest information from the Federal Health Department
You can also call the National Coronavirus Helpline on 1800 020 080 or visit the World Health Organisation website on www.who.int.
For the most up-to-date information about Access Housing’s business operations during the unfolding COVID-19 situation, please continue to refer to our website.