Overview

Access Housing puts people at the centre of what we do.

Access Housing encourages all tenants to have their say about what we do and how we deliver our services.

We have a range of programs and initiatives that tenants can get involved with to provide us with feedback and to connect with other tenants in their area. We are committed to making them accessible to everyone.

Access Housing’s Advisory Committee of Tenants (ACT)

The ACT is a tenant-led group that guides decision-making on how we communicate and engage with tenants and gives direct feedback to Access Housing about our policies, procedures, strategy and service delivery.

You can nominate to join the ACT during our annual call for nominations.

Click here for more information about the Access Housing ACT.

Tenant Focus Groups

You have the opportunity to give feedback to Access Housing at meetings and consultation groups we hold in your area. These groups provide a way for you to share your ideas and give our staff feedback about our policies, procedures, strategy and service delivery.

Participate in surveys

Our Annual Tenant Survey is sent to each of our tenants and provides you with an opportunity to let us know what we are doing well and where you think we could strengthen our service delivery.

We may also ask you for feedback throughout the year on a range of topics.

Have your say in a way that suits you

If you prefer not to attend meetings or find it difficult to leave your home, you can still have your say and share your views with Access Housing.  You can give feedback to Access Housing at any time by completing a Feedback Form, postal survey or by contacting Access Housing by phone or email. Alternatively, click here to be directed to our Online Feedback and Complaints Form.

You can also share your views from your home by joining our Views@Home email feedback group. Click here for more information.