We have changed how we will be undertaking maintenance repairs in response to COVID-19 to support the health and safety of tenants and maintenance contractors. These changes are in place until further notice.
What has changed?
Tenants are encouraged to report maintenance as per normal. However, the types of maintenance we will be actioning have been amended to reduce the potential spread of the COVID-19 virus.
All emergency, urgent, priority and routine repairs outside of the home are to continue as normal.
Emergency and urgent repairs inside of the home will continue as normal.
Priority repairs inside homes will be assessed at our discretion to see if they can be deferred.
All routine maintenance inside homes will be deferred until further notice.
When you call our Maintenance Hotline to report a repair, our staff will talk to you about your maintenance issue and advise you of whether your issue will be actioned at this time.
Please click here for more information.
Please continue to report all repairs or damages promptly to our Maintenance Hotline on 1800 203 383 (free call from land line). This service operates during normal office hours (8:00am-4:00pm Monday to Friday).
An emergency service is available outside of these hours. Please see our After Hours Emergency Service webpage for more information.
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