Housing Choices WA is part of the Housing Choices Australia Group of Companies

Tenant Services During COVID-19

*** Updated Thursday 18 February 2021 ***

Housing Choices WA has returned to normal service provision and our offices are open to the public.

MAINTENANCE
Please continue to report all repairs or damages promptly to our Maintenance Hotline on 1800 203 383 (free call from land line). This service operates during normal office hours (8:00am-4:00pm Monday to Friday).

Our contractors will adhere to hygiene practices while they undertake works at your home. This includes washing their hands and maintaining a safe physical distance.

TENANT ENGAGEMENT ACTIVITIES
Housing Choices WA has recommenced planning tenant engagement activities.

YOUR RENT
The WA Government extended the Residential Tenancies (COVID-19 Response) Act 2020 to be in effect until 28 March 2021. As a result of the WA Government making this extension, and until further notice, Housing Choices WA will continue to defer rent increases.

Housing Choices WA is continuing to do rent reviews. Rent reviews that result in a rent decrease will be actioned immediately. Rent reviews that result in an increase to rent payable will not become effective until further notice.

TENANT COVID-19 RESOURCE DIRECTORY
Housing Choices WA has collated a resource directory for tenants featuring information, links and contact numbers for support agencies, government departments and Local Government Authorities offering services and advice during the COVID-19 pandemic. Click here to view it. 

COVID-19 situation is changing rapidly, so it’s important to stay informed. For up-to-date information about COVID-19, please visit the following trusted and credible websites:

www.health.gov.au for the latest information from the Federal Health Department
www.health.wa.gov.au for the latest information from the WA Health Department

You can also call the National Coronavirus Helpline on 1800 020 080 or visit the World Health Organisation website on www.who.int.

For the most up-to-date information about Housing Choices WA’s business operations during the unfolding COVID-19 situation, please continue to refer to our website.