Access Housing wows Wellness Wednesday

Access Housing’s stall and giveaways again proved popular at this year’s annual Peel Wellness Wednesday event on Wednesday 14 October.

Peel Wellness Wednesday is held in Mandurah each year during Mental Health Week, which was celebrated this year between 10 – 17 October in Western Australia.

The event aims to shine a light on the importance of good mental health and ways people can get positively involved in their community to maintain and improve their mental wellness.

The weather was perfect and locals were out in large numbers for the free family fun day at Mandurah Foreshore. Access Housing’s stall was buzzing all day thanks to our popular giveaways of lollies and bubbles for youngsters and rock painting, which was a hit with all ages. Local members of the community and support services were also keen to take away information about Access Housing’s services and housing application forms.

In addition to resources and information about Access Housing and other organisations operating in the mental health space in the Mandurah area, Peel Wellness Wednesday also featured a range of food stalls, live music and other entertainment.

Access Housing on display at Peel Wellness Wednesday

Access Housing will again take part in the annual Peel Wellness Wednesday event, which is being held this year at Mandurah Eastern Foreshore on Wednesday 14 October from 10am – 2pm.

Peel Wellness Wednesday is held in Mandurah each year during Mental Health Week, which is being celebrated between October 10 – 17 in Western Australia.

Peel Wellness Wednesday is a free family fun day that shines a light on the importance of good mental health and ways people can get positively involved in their community to maintain and improve their mental wellness.

Access Housing’s stall will have games, giveaways and information about how to apply for Community Housing, so come and say hi!

In addition to resources and information about Access Housing and other organisations operating in the mental health space in the Mandurah area, this year’s Peel Wellness Wednesday event will also feature a range of food stalls, live music and other entertainment.

For more information about Peel Wellness Wednesday, please visit https://mentalwellbeing.org.au/.

For more information about other events you can get involved with during Mental Health Week 2020, visit https://mhw.waamh.org.au/events/.

Access Housing secures National Standards for Mental Health Services accreditation

Access Housing is proud to announce the company has been awarded full accreditation against the National Standards for Mental Health Services.

Accrediting body Quality Innovation Performance Limited (QIP) advised Access Housing in late September that the company had achieved full accreditation, based on our best practice Independent Living Program (ILP) service delivery.

The ILP is a Mental Health Commission-funded program that enables people with severe and persistent mental health issues to live independently in the community, with supports in place to assist with sustaining tenancies.

Access Housing is one of several Community Housing providers delivering the ILP in Western Australia. We proudly provide homes to more than 270 tenants through the program. Our delivery of the ILP is premised on a Supportive Landlord service, which involves providing person-centred support linked to housing. The Supportive Landlord service model is itself underpinned by the National Standards of Mental Health Services and provides:

  • strength-based tenancy management;
  • support coordination that involves maintaining collaborative partnerships with mental health services;
  • tenant engagement and capacity building programs;
  • choice and control around how ILP tenants maintain their tenancy, wellbeing and connection to community; and
  • opportunities for ILP tenants and carers to have their say around the development, delivery and review of our ILP service.

Over the past 12 months, Access Housing enhanced our focus on consulting with tenants, carers, staff and external partners to refine our ILP service as we progressed on our journey for National Mental Health Service accreditation. In doing so, we continued to be amongst sector leaders in ILP service delivery. Throughout the review and enhancement of our ILP service, Access Housing provided meaningful opportunities for ILP tenants and carers to inform our ILP service delivery. Our ILP tenants and carers were provided with additional resources about the program, as well as opportunities to provide feedback via ILP Information and Feedback sessions, ILP tenant satisfaction surveys and via the Advisory Committee of Tenants ILP Tenant Representative.

Our accreditation against the National Standards for Mental Health Services is current until 21 September 2023.

Survey says satisfaction high

In 2020 Access Housing engaged the Community Housing Industry Association of New South Wales to conduct our annual Tenant Survey between 29 June – 26 July. A census approach was used and all 1,802 households managed by Access Housing as at 29 June were invited to participate in the survey. This year we received 599 valid survey responses (a 33% valid response rate).

The findings and feedback from the survey showed a high level of satisfaction amongst tenants with regards to our overall performance, customer service, property maintenance and communication during the 12 months preceding the survey.

Tenants gave Access Housing an excellent overall satisfaction rating of 92%. This rating is 17% higher than the satisfaction threshold set by the National Regulatory System for Community Housing and is 2% higher than our 2019 result. Other positive ratings included:

Condition of your home – 92%
Communication from Access Housing – 93%
Repairs: Staff helpful and attentive – 93%
Repairs: Contractor respectful and courteous – 94%
Overall satisfaction with repairs and maintenance – 90%

Thank you to all tenants who returned their completed survey to CHIA NSW before the survey closure date. Your feedback has helped us identify what is important to you and where we need to concentrate our improvements.

Congratulations to the following tenants who each won a gift card for completing the survey and returning it before the cut-off date:

Kenneth from Hilton, William from Greenfields, Ai Le from Bentley, Adrian from Winthrop, David from Hilton, Susanna from Hilton, Neville from Hillman, Margaret from Rockingham, Caitlin from Mandurah, Natalya from Thornlie, Mahmoud from Queens Park and Anthony from Withers.

Please remember that you don’t need to wait until next year’s survey to give us feedback. If you want to tell us how we are doing, call your local Access Housing office or email us at info@accesshousing.org.au.

Access Housing and FMCS collaborate to ‘tool up’ on disability inclusion

Fremantle Men’s Community Shed (FMCS) will enhance its capacity for the inclusion of people with a disability following the completion of The Shed project, which was done in collaboration with Access Housing and Access Housing tenants living with a disability.

The Shed project was an 18 month collaboration that aimed to identify areas of strength and where improvements could be made regarding FMCS’s inclusion of people with a disability to access and participate in activities like wood and metal work, gardening, volunteering and music at FMCS. The project was made possible thanks to a Department of Communities NDIS Information, Linkages and Capacity Building grant.

The Shed project measured engagement, aspiration and capacity outcomes for people with a disability and the sector (FMCS and support services) in regard to disability inclusion at FMCS. More than 50 people participated in the project, including Access Housing tenants living with a disability and their carers / support workers, FMCS and Men’s Shed WA representatives, disability support sector representatives and Access Housing staff.

Access Housing Tenant Support and Capacity Building Manager Alison Paterson said The Shed project’s model was underpinned by the acknowledgment that people with a disability are the experts in, and of, their own lives and are best placed to lead discussions on what works well and what doesn’t regarding inclusion and accessibility.

The Shed project used a co-design method where project participants shared experiences and challenges to develop solutions around disability inclusion at FMCS,” Ms Paterson said.

“Outcomes from co-design groups were analysed and inclusion strategies that were identified during groups were then trialled by project participants at FMCS.”

Fremantle Men’s Community Shed President Mark Thomas said FMCS collaborated with Access Housing and Access Housing tenants on the project to ensure FMCS was reaching its potential in terms of providing a best practice approach to full inclusion of people with a disability.

“The Fremantle Men’s Community Shed is committed to being as welcoming, safe, accessible and inclusive as possible for all members of the community,” Mr Thomas said.

“Our shed has proudly welcomed members of the community living with a disability over a number of years and we look forward to actioning and implementing recommendations from The Shed project report to enhance our existing levels of inclusion and accessibility.”

Findings and recommendations from The Shed project were presented today at FMCS to an audience including City of Fremantle councillors and staff, Department of Communities staff, Access Housing tenants who took part in the project, Men’s Sheds WA and FMCS representatives and disability support workers.

To view a summary report of The Shed project’s findings and recommendations, including those related to access, support, resourcing and inclusion strategies and initiatives at FMCS, please click here.