2019 Tenant Survey Results

In 2019 Access Housing engaged the Community Housing Industry Association of New South Wales to conduct our annual Tenant Survey between 29 April – 31 May. A census approach was used and all 1,776 households managed by Access Housing as at 29 April were invited to participate in the survey. This year we received 677 valid survey responses (a 36% response rate).

The findings and feedback from the survey showed a high level of satisfaction amongst tenants with regards to our overall performance, customer service, property maintenance and communication during the 12 months preceding the survey.

For the second year in a row, tenants gave Access Housing an excellent overall satisfaction rating of 90%. This rating is 15% higher than the satisfaction threshold set by the National Regulatory System for Community Housing. Other positive ratings included:

Condition of your home – 91%
Communication from Access Housing – 91%
Repairs: Staff helpful and attentive – 92%
Repairs: Contractor respectful and courteous – 93%
Overall satisfaction with repairs and maintenance – 88%

Thank you to all tenants that returned their completed survey to CHIA NSW before the survey closure date. Your feedback has helped us identify what is important to you and where we need to concentrate our improvements.

Congratulations to the following tenants who each won a gift card for completing the survey and returning it before the cut off date:

Theresa from East Cannington, Larry from Rockingham, Penelope from Balga, Deon from Joondalup, Alan from Kelmscott, Peggy from Australind, Malcolm from Bunbury, Yvonne from Waikiki, John from Wellard, Adrian from Kelmscott, Paul from Hamilton Hill and Sian from South Bunbury.

Please remember that you don’t need to wait until next year’s survey to give us feedback. If you want to tell us how we are doing, call your local Access Housing office or email us at info@accesshousing.org.au.

Helping #GetTheWordOut for White Ribbon Night 2019

Access Housing staff came together this week to learn more about family domestic violence (FDV) and violence against women and to raise funds for White Ribbon Australia’s 2019 White Ribbon Night campaign.

White Ribbon Australia is a not-for-profit organisation that works through a primary prevention approach in schools, workplaces and communities across Australia to end men’s violence against women. Through various programs and campaigns, White Ribbon Australia engages with men to be part of the social change needed to prevent men’s violence against women.

White Ribbon Night is White Ribbon Australia’s major annual fundraising campaign. Funds raised at White Ribbon Night events support their national domestic violence primary prevention activities.

Ahead of this year’s White Ribbon Night, which is being held on Friday 26 July, staff at Access Housing’s head office at Rivervale were invited to enjoy an educational staff lunch on Monday 22 July as they learnt more about White Ribbon, FDV in Australia and the recently updated Residential Tenancies Act (WA) that now includes FDV provisions. Staff then had their knowledge tested in a team-based quiz covering White Ribbon, Access Housing, FDV, violence against women and general knowledge trivia.

The company proudly provided lunch for staff who made a gold coin donation to White Ribbon. To help raise extra funds for White Ribbon, and to help give our lunchtime event a ‘night’ vibe, staff were also able to wear pyjamas to work that day if they made a gold coin donation to White Ribbon. A similar event was held for staff at our Mandurah office today, with funds raised taking Access Housing’s overall donation to White Ribbon beyond $200.

Access Housing commenced the process towards becoming a White Ribbon Australia Accredited Workplace in November 2018.

White Ribbon Australia’s Workplace Accreditation Program is a world first accreditation program that provides organisations with the tools to be able to respond to incidents of violence and to prevent this violence from occurring in the first instance. The program specifically addresses the issue of gender discrimination and domestic violence and provides organisations with a structured framework to examine current policies, procedures, training and communication, then refine and implement new initiatives where necessary. The program is underpinned by the White Ribbon Campaign, which is about recognising the positive role that men play alongside women in preventing violence against women.

The White Ribbon Workplace Accreditation Program engenders a whole of organisation commitment to stop violence against women, meeting 15 criteria under three standards to create a safer and more respectful workplace. The program builds on existing gender equality and diversity initiatives, providing the tools to strengthen a culture of respect and gender equality at all levels of the organisation.

“Access Housing is proud of the existing respectful relationships and gender equality we have in our workplaces amongst our staff and with our external stakeholders, which we aim to build upon and enhance through our participation in White Ribbon Australia’s Workplace Accreditation program,” Access Housing General Manager Property Assets Duane Moroney said at the commencement of the accreditation process.

For more information about White Ribbon Australia’s Workplace Accreditation Program, please click here.

Applications now open for Access Housing’s Advisory Committee of Tenants

Tenants who want to have their say on how Access Housing defines and delivers services are encouraged to apply to join the Access Housing Advisory Committee of Tenants (ACT).

What is the Access Housing ACT?
The Access Housing ACT is a tenant-led group that provides a way for tenants to have their say in what we do and how we deliver our services. As a representative voice for all tenants, the ACT provides a platform for communication between Access Housing and our community of tenants. The ACT will meet at our Rivervale office every two months, with a regional meeting occurring once a year. Tenants and residents from regional areas are encouraged to take part and will be supported to be involved.

What does the ACT do?
As part of the ACT you can:
– provide feedback on Access Housing policies and procedures that directly affect tenants;
– provide a way for tenants to raise issues around policy and service delivery directly to senior Access Housing management staff;
– advise on how Access Housing communicates with tenants;
– plan tenant-led projects and other opportunities for tenants to be involved.

Why join the ACT?
Joining the ACT may help you to:
– have your voice and ideas heard;
– develop new skills;
– get involved in your community and connect with other tenants;
– develop a sense of ownership and responsibility;
– make a difference to other tenants.

Who can be an ACT member?
Any Access Housing tenant or lodge resident can apply to join the Access Housing ACT. Carers of Access Housing tenants can also apply.

The ACT is looking for members who:
– are able to take part in formal meetings on a regular basis;
– can be respectful of different points of view;
– can work well with other tenants and tenant carers;
– can contribute positively and focus on solutions that will be fair for all tenants;
– can adhere to the Access Housing ACT Code of Conduct and Terms of Reference.

Before applying to join the ACT, we recommend reading the ACT Code of Conduct and Terms of Reference, so you can decide if it is right for you. To review these documents please contact Access Housing on 9430 0900 or via amy.kidner@accesshousing.org.au.

How to be involved
Complete this short nomination form and return it to Access Housing by Sunday 1 September 2019. Committee roles will be selected by tenants through a postal voting process (except for General Member roles, which will be selected by a lottery). All tenants will have the opportunity to learn more about the candidates and how to lodge a postal vote in the Spring tenant newsletter. New ACT members will be announced at the first ACT Annual General Meeting, which will be held in October and open to all tenants.

Focusing on disability inclusion with The Shed project

A collaborative new project driven by Access Housing,  Fremantle Men’s Community Shed (Freo Shed) and Men’s Sheds of WA (MSWA) is aiming to improve outcomes for people living with a disability.

The Shed project is providing Access Housing tenants and other members of the community living with a disability with an opportunity to have their say on inclusion, engagement and accessibility outcomes so they can be more involved at Freo Shed.

Freo Shed is about building community connections and a sense of belonging through providing a space for people to complete projects. At Freo Shed you can participate in wood and metal work, community gardening, music, arts and crafts, women’s ‘Tool Up’ workshops and community volunteering opportunities.

Freo Shed does not view itself as a Shed just for men, but a Shed for the whole community where men and women are welcome.

As part of The Shed project, Access Housing, Freo Shed and MSWA will be running focus groups with people living with a disability and their carers to talk about the barriers that prevent them from being able to fully participate in community activities, what has worked well for them in the past and what needs to change so people with a disability can be better included at Freo Shed. The focus groups also provide an opportunity for people living with a disability to learn more about Freo Shed and the Men’s Shed movement in WA and how they can connect socially, learn new skills and be more involved in their community.

Access Housing, Freo Shed and MSWA successfully ran the first of four project focus groups on Thursday 20 June;

* 16 people with a mental health challenge attended the group
* 93% of participants said they felt heard
* 87% of participants said they would feel more comfortable attending Freo Shed after this group
* 86% of participants wanted to become a Freo Shed member
* 80% of participants said they learnt something new about Freo Shed

This group also helped identify barriers people with a mental health challenge face and some strategies Freo Shed and MSWA could adopt to become more inclusive for people with a mental health challenge.

Our next focus group will be for people living with an intellectual disability and their carers and will be held on Thursday 18 July. If you have an intellectual disability, or care for someone who does, we would love to hear from you. Please contact Amy Kidner on 9430 0900 or amy.kidner@accesshousing.org.au if you would like to attend this upcoming focus group or if you would like more information about The Shed project.

The Shed project is made possible thanks to support received from the Department of Communities (Disability Services).

2019 Tenant Survey prize winners

Thank you to all tenants who returned their completed 2019 Access Housing Tenant Survey to CHIA NSW, who coordinated this year’s survey for Access Housing. Your feedback will help us identify what is important to you and where we need to concentrate our service delivery improvements.

Congratulations to the following tenants who will each receive a gift card for completing and returning their survey before the closing date;

Theresa from East Cannington, Larry from Rockingham, Penelope from Balga, Deon from Joondalup, Alan from Kelmscott, Peggy from Australind, Malcolm from Bunbury, Yvonne from Waikiki, John from Wellard, Adrian from Kelmscott, Paul from Hamilton Hill and Sian from South Bunbury.

Please remember that you don’t need to wait until next year’s survey to give us feedback. If you want to tell us how we are doing, call your local Access Housing office or email us at info@accesshousing.org.au.