Access Housing
is part of the
Housing Choices Australia
Group of Companies
Access Housing is part of the Housing Choices Australia Group of Companies

Access Housing’s COVID-19 Tenant Hardship Fund

30 Apr 2020

Have you been impacted by COVID-19?
Do you need support to stay home and stay well during self-isolation?
Do you need assistance accessing food, household items and medicines?

Do you need support to stay connected online?

If you answered ‘yes’ to any of these questions, the Access Housing COVID-19 Tenant Hardship Fund may be able to help.

The Access Housing COVID-19 Tenant Hardship Fund aims to provide financial and other support to tenants and residents in order to reduce financial and wellbeing impacts of COVID-19.

How could the COVID-19 Tenant Hardship Fund help me?
The fund could support you to access essential services, stay connected to your community and feel secure in your tenancy.

Access Housing staff will work with eligible tenants to create individualised support packages that could address any of the following:

Accessing essential services like GPs, pharmacies and supermarkets;
Staying connected to community through sourcing and providing internet connected devices and data packages to support your wellbeing whilst staying digitally connected to the community; and
Feeling secure in your home with the support of Access Housing, who remain committed to sustaining tenancies, particularly during the COVID-19 pandemic. This could include providing financial assistance where there is financial hardship.

What if I need other support or don’t need help now but may need help later?
Access Housing is committed to providing the right assistance at the right time. If you need a different kind of assistance to what is listed above, we are happy to work with you to consider your circumstances.

We will be providing individualised help to tenants over the next three months that will evolve with the COVID-19 situation and the resulting needs of tenants.

Who can apply for help through the COVID-19 Tenant Hardship Fund?
The Tenant Hardship Fund will focus on helping tenants who are most at risk of COVID-19 and those that are the most impacted by government mandated COVID-19 response measures. This can include tenants and residents who are:

• over 60 years of age and/or living with chronic physical and/or mental health issues;
• over 70 years of age;
• Aboriginal or Torres Strait Islander and aged over 50 years;
• living in a high-density environment such as a lodge or complex;
• families with school aged children at home; and/or
• people under 60 years of age who are immune compromised and/or have a respiratory illness.

While the above list highlights those who could be most at risk and in need of extra support during this time, Access Housing will consider each tenant’s needs and circumstances individually to determine how we may be able to help.

How can I access the COVID-19 Tenant Hardship Fund?
Access Housing is currently reaching out to talk to tenants about how they have been impacted by COVID-19 and how we may be able to help.

If you think you need assistance, contact your Tenancy Officer or Access Housing’s Tenant Engagement and Capacity Building Officer Alex Kepes by calling 9430 0900 and we will talk to you about your situation to understand your needs.

What happens if I am not eligible?
If you are not eligible for assistance through our COVID-19 Tenant Hardship Fund, we will work with you to find other services and support agencies in your community that may be able to help you.