Access Housing continues to do annual eligibility and rent reviews as they become due during the COVID-19 pandemic. However, any rent reviews completed that result in an increase to rent payable will not become effective until the first rent due date after Thursday 1 October 2020. If your rent payable decreases we will, as usual, apply the decrease from the date we are advised of your change of circumstances.
I hope this message finds you safe and well.
The past few weeks have certainly been challenging for Western Australians, as they have for people all over the world, as humanity collectively grapples with the insidious Coronavirus.
The Views@Home email feedback group is a new online consultation group that provides tenants with an opportunity to share their views and comment on Access Housing’s tenant communication activities and initiatives.
We have changed how we will be undertaking maintenance repairs in response to COVID-19 to support the health and safety of tenants and maintenance contractors. These changes are in place until further notice.
There is a range of ways tenants can stay connected and engaged with Access Housing while our offices are temporarily closed, our face-to-face tenant engagement activities are put on hold and our staff work from home to help flatten the COVID-19 curve.