Access Housing
is part of the
Housing Choices Australia
Group of Companies
Access Housing is part of the Housing Choices Australia Group of Companies

A message to tenants from Access Housing’s Interim CEO Neil Starkie

16 Apr 2020

I hope this message finds you safe and well.

The past few weeks have certainly been challenging for Western Australians, as they have for people all over the world, as humanity collectively grapples with the insidious Coronavirus. We hope you have been coping well during this challenging time and, if you have found yourself struggling, we hope you have reached out for support. Our staff are, as always, here to assist you if you need help, so please get in touch with your Tenancy Officer or our Tenant Engagement and Capacity Building Team if you need support or just want a chat.

Access Housing Interim CEO Neil Starkie

Our staff have just completed their third full week of working from home due to our offices being closed to assist with social distancing measures and slowing the spread of Coronavirus. Our feedback from staff is that they have settled into their new working environments well and continue to work diligently to support our highly valued tenants, and each other, whilst working remotely.

Access Housing continues to closely monitor and heed the advice from Federal and State Government Health Departments to assist with the ongoing safety of our staff, tenants, contractors and broader community. In line with this advice, our offices will remain closed until further notice. Our staff are, however, continuing to provide a high quality service to each of our valued tenants whist working from home and remain contactable via email and telephone. For more information about how our staff and maintenance contractors are delivering services to tenants while our offices remain closed, please click here.

Earlier this week we received some wonderful feedback from some of our tenants regarding our staff’s care, concern and commitment to tenants during this trying time. They said our communication with tenants, particularly our most recent tenant newsletter, showed how much Access Housing cared about keeping tenants informed, supported and well during this time. We hope you, too, feel supported and informed by the Access Housing team during this tumultuous time.

At the time of writing this column, the WA government was in the process of introducing legislation to the parliament relating to residential tenancies during the COVID-19 pandemic. We are watching with interest to see if the proposed legislation passes both houses of parliament without amendments. We will have more to say on this legislation and what it means for our tenants and Access Housing once it becomes law.

In the coming days, tenants will each receive a letter from our General Manager of Community Housing Natalie Sangalli detailing how Access Housing will be determining rents for tenants in the coming months due to COVID-19. Please keep an eye on your letterbox next week and reach out to us if you have any queries about the information contained within the letter.

Access Housing continues to advise staff and tenants to refer to the following websites for up to date COVID-19 information:

Australian Government Department of Health
WA Government Department of Health
World Health Organisation

For the most up-to-date information about Access Housing’s business operations during the unfolding COVID-19 situation, please continue to refer to our website – www.accesshousing.org.au.

To those of you who have been in contact with us via telephone or email over the past few weeks, I want to thank you for your kindness, patience and understanding you have shown our staff as they continue to serve you as best they can in these challenging circumstances. We look forward to welcoming you back to our offices and meeting with you face-to-face in due course. In the meantime, however, please continue to reach out to us via telephone or email if you have any queries or concerns and please continue to stay safe and healthy by following the directives given to the community by our Federal and State-based COVID-19 experts.

Neil Starkie
Interim Chief Executive Officer
Access Housing Australia Ltd

RELATED COVID-19 SERVICE DELIVERY INFORMATION FOR TENANTS

Join the Views@Home Email Feedback Group!

How we are actioning maintenance repairs during COVID-19 pandemic

Staying connected and engaged with Access Housing during COVID-19 pandemic

Tenant Services during COVID-19 pandemic

Access Housing COVID-19 Statement: Wednesday 25 March