2019 Tenant Surveys on their way to tenants

16 Apr 2019

Access Housing’s annual Tenant Survey will be delivered to tenant letterboxes in the coming weeks.

The annual Tenant Survey is an important part of our feedback process. It gives you, our valued tenants, the chance to tell us what we are doing well and what we could do differently to improve our service delivery. Each year we review your feedback to improve our services.

This year we have again engaged the Community Housing Industry Association of NSW (CHIA NSW) to manage the distribution of the survey and to conduct the data analysis. This means you can be sure your feedback will remain anonymous and confidential and you can feel comfortable answering the survey questions honestly.

You will receive the survey along with a reply-paid envelope in your letterbox within a fortnight. By completing the survey and returning it to CHIA NSW in the supplied reply-paid envelope by Friday 31 May 2019, you will automatically be entered into the draw to WIN 1 of 2 $200 gift vouchers or 1 of 10 $50 gift vouchers.

The survey will also be available to complete through the Access Housing website. More details on how to complete the survey online will be uploaded to our website in the coming weeks. Details on how to complete the survey online will also be included in the covering letter that will accompany the survey posted to you.

Tenants will receive an SMS reminder before the closing date to encourage them to return the completed survey in order to go in the draw to win a prize.

Prize winners will be notified and announced in the mid-year edition of our tenant newsletter, At Home with Access Housing.

If you have any questions, please call 9430 0900 or email info@accesshousing.org.au.